Smart Devices are an Open Door to Hackers, Warns the BBB

From cars to kitchen appliances to your smart TV, Internet access is becoming universal, making “The Internet of Things” a common term. The Better Business Bureau (BBB) warns both consumers and businesses to take the proper precautions. Devices that send and/or receive data automatically via the Internet can make for easy access for hackers.

For example smart TVs, which are increasingly popular, have operating systems similar to a computer. Although they are less sophisticated, they are still capable of executing pre-programmed commands and running built-in apps.

“With smart TVs there is a real concern that hackers can access the camera and voice controls. They can then spy on your home (to time a break in) or listen in on conversations,” alerts Steve J. Bernas, president and CEO of the Better Business Bureau serving Chicago and Northern Illinois.

Another concern, notes Bernas, is that “The hackers may get access to information on the machine such as usernames and passwords, and they may be able to access computers on the same network.”

Whether it’s a smart TV or another device that you control remotely, consumers and businesses need to be aware of the vulnerability and take steps to safe guard their equipment:

Protect your network – With proper passwords, updated software and maintenance of all connected devices.
Know your device – Have a clear understanding of how they work, the nature of the connection and what kind of information is store and transmitted.,
Keep your machines clean – Make sure all devices are virus and malware free. Update apps that control the devices when new versions are available.
The BBB has a resource page dedicated to cybersecurity, where you can find more information on protecting your home and safeguarding your business.

Password security is also key to armoring your network. Start with these quick tips:

Choose strong passwords that are difficult to guess and vary among your accounts
Update your passwords frequently – about two to three times per year
Do not share your passwords with anyone
Consider using a password manager to assist with security
Compromised passwords can result in identity theft. Create a plan of action based on the Federal Trade Commission’s Identity Theft Recovery Steps so that you are prepared in the event of a data breach.

For strong passwords, the BBB suggests:

Use at least 12 characters
Use upper and lower case letters, numbers and symbols
Avoid using family names
Smart device security doesn’t begin and end with your home or business. Explore safety tips for your mobile devices as well.

For more consumer information, visit www.bbb.org/chicago, and like us on Facebook, follow us on Twitter and our Blog.

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ABOUT THE BBB: For more than 100 years, the Better Business Bureau has been helping people find businesses, brands and charities they can trust. In 2015, people turned to BBB more than 172 million times for BBB Business Reviews on more than 5.3 million businesses and Charity Reports on 11,000 charities, all available for free at bbb.org. The Council of Better Business Bureaus is the umbrella organization for the local, independent BBBs in the United States, Canada and Mexico, as well as home to its national programs on dispute resolution, advertising review, and industry self-regulation.

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