Consumer Tips from Resource Bank: Phishing

• Never give out your personal financial information in response to an unsolicited phone call, fax or email, no matter how official it may seem.
• Do not respond to email that may warn of dire consequences unless you validate your information immediately. Contact the company to confirm the e-mail’s validity using a telephone number or Web address you know to be genuine.
• Check your credit card and bank account statements regularly and look for unauthorized transactions, even small ones. Some thieves hope small transactions will go unnoticed. Report discrepancies immediately.
• When submitting financial information to a Web site, look for the padlock or key icon at the bottom of your browser, and make sure the Internet address begins with “https.” This signals that your information is secure during transmission.
• Report suspicious activity to the Internet Crime Complaint Center, a partnership between the FBI and the National White Collar Crime Center.
• If you have responded to an email, contact your bank immediately so they can protect your account and your identity. For information on identity theft, visit ABA’s Consumer Connection.
  When you report fraudulent e-mails we work aggressively with law enforcement agencies to investigate them.

If you suspect that you’ve received a fraudulent e-mail, please send it to us as an attachment.

Send any suspicious e-mails as attachments to:abuse@resourcebank.com

Note: Don’t change or retype the subject line—this inhibits our ability to properly investigate it. After sending the e-mail, you should delete it.

Background
Phishing attacks use ‘spoofed’ e-mails and fraudulent Web sites designed to fool recipients into divulging personal financial data such as credit card numbers, account usernames and passwords, social security numbers, etc. By hijacking the trusted brands of well-known banks, online retailers and credit card companies, phishers are able to convince up to 5% of recipients to respond to them.

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